Leveraging the track record and experience we have built across Japan, we offer optimal services tailored to the scale and needs of each drinking water and wastewater utility. For the full range of operations related to drinking water and wastewater charges and fees, we actively evaluate and implement digital transformation initiatives, including smart water meters and AI, as well as a variety of other measures. By combining the know-how we have built over many years with new technologies and services, we help improve operational efficiency.
Scope of Services
Customer Service Counter and Reception
On behalf of the customers who handle drinking water and wastewater businesses, we respond promptly and accurately to customer enquiries.
Through rigorous handling of public funds and thorough training in customer service manners and conduct, we help improve the image of water and wastewater utilities.
- Call center and counter reception, and payment collection
- Enquiry handling
- Processing service start and stop requests
Meter Reading
Meter reading is the foundation of billing and collection operations. Our professional meter readers, trained in our expertise and methods, carry out accurate readings. If any irregularities are identified, we confirm the situation with customers before billing is finalised, helping to prevent unpaid balances from arising.
- Meter reading
- Investigation of changes in water consumption and possible leakage
Arrears Management
We make individual visits to customers with unpaid bills to encourage payment. By conducting persistent negotiations with large-volume and long-term delinquent accounts, we strive for the prompt collection of drinking water and wastewater charges. Under strict operational management, we successfully improve collection rates.
- Payment follow-up through individual visits
- Preparation and updating of negotiation records
- Notice, implementation and lifting of drinking water supply suspensions
Turn-On/Turn-Off Services
We carry out drinking water turn-on services for new use and turn-off services for service termination. In final settlement operations, we give the utmost consideration to customer convenience and also leave service application forms for incoming occupants where necessary. We also provide reliable follow-up after service termination, including preparing settlement documents and issuing invoices.
- Turn-on and turn-off services associated with service start and stop
- Billing settlement
Drinking Water Supply Equipment and Drainage Facilities Services
We provide a full range of services related to drinking water supply equipment and drainage facility works, from guidance on buried pipes and preliminary consultations at service counters to application acceptance and final on-site completion inspections.
- Guidance on buried pipes
- Preliminary consultation services
- Application acceptance and document review
- On-site witnessing and completion inspection services
Meter Management
We manage the receipt and dispatch of meters, prepare annual plans for the replacement of meters reaching their certification expiry date, and oversee implementation progress. We also respond to customer enquiries related to meter replacement and coordinate with replacement contractors.
- Meter stock in/out management
- Annual planning
- Progress management
- Coordination with replacement contractors and enquiry handling
Meter Replacement
We carry out on-site meter replacement work, including the replacement of faulty meters. In cooperation with local companies and group companies, we are also able to undertake replacement work for meters reaching their certification expiry date.
- Replacement of faulty meters
- Replacement of meters reaching their certification expiry date
Group Companies Operating This Business
Contact us
Please feel free to contact us. For any questions regarding our services, please inquire here.