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Personal Information Protection Policy

Veolia Japan K.K. (hereinafter referred to as the “Company”) appropriately acquire, use, manage, provide, and aim to protect personal information in accordance with the national laws and regulations and the Company’s policy and regulations relating to the personal information protection. 

1. Name of Business Operator
Veolia Japan K.K.

2. Address of Business Operator
Yokoso Rainbow Tower 11F, 3-20-20, Kaigan, Minato-ku, Tokyo 108-0022

3. Affiliation and Title of the Person in Charge of Personal Information Protection
Personal Data Protection Manager, Veolia Japan Office of Personal Data Protection

4. Utilization Purpose of Personal Information
To respond to questions, requests, etc. from customers regarding our services, etc.

5. Voluntariness of Provision of Personal Information
The provision of personal information to the Company is on a voluntary basis. However, if you do not provide the required information, the Company may not be able to respond to all or part of your inquiry.

6. Joint Utilization of Personal Data
Depending on the nature of your inquiry, the Company may jointly utilize the personal information among the group companies within the scope of the items listed below.

6.1. Personal Data to be Jointly Utilized
Company (Organization) name
Phone number
Email address
Details of your inquiry

6.2. Scope of Jointly Utilizing Persons of Personal Data
Group companies (Main group companies are listed in the Overview of Veolia in Japan.)

6.3. Utilization Purpose of Personal Data by Jointly Utilizing Persons
To respond to questions, requests, etc. from customers regarding the Company and our group's services

6.4. Person Responsible for Controlling the Personal Data to be Jointly Utilized
Veolia Japan Office of Personal Data Protection

7. Inquiry Desk for Handling of Personal Information
If you have any questions or requests about the handling of personal information by the Company or if you wish to request a disclosure, etc. (a notice of utilization purpose; disclosure; correction, addition, or deletion of the description; cease of the utilization; erasure; cease of the third-party provision; or disclosure of the record on a third-party provision) about your personal data retained by the Company, please contact the following inquiry desk. The Company makes an appropriate response without delay in accordance with the laws and regulations and the internal rules.

Personal Data Protection Manager, Veolia Japan Office of Personal Data Protection
[email protected]


Veolia Jenets K.K. comply with laws and regulations regarding personal information protection and other norms, and acquire personal information as described below

1. Company Name
Veolia Jenets K.K.

2. Chief Privacy Officer
Yuki Arihara, Veolia Jenets CS Department TEL: 03-6858-3300

3. Purpose of use
To reply to inquiries

4. For inquiries without personal information
If you do not enter your name or contact information such as phone number and email address, we are not able to reply to your inquiry.

5. Customer Service
We comply the request of notifiation for the purpose of use of your personal information, disclosure, correction of content, addition or deletion, suspension of use, cancellation and termination of provision to third parties.
Contact infomration is below.
Customer Service Center :
Veolia Jenets K.K. Plannning, CS Department
TEL: 03-6858-3300 FAX: 03-6858-3301
E-mail: [email protected]

If you agree with the above, please check the box "Agree to the terms and conditions" and click "SUBMIT" at the bottom after filling out the form

a) 事業者名: ヴェオリア・ジャパン株式会社、ヴェオリア・ジェネッツ株式会社
b) 個人情報保護管理責任者: 在原 祐機 ヴェオリア・ジェネッツCS本部 
    TEL: 03-6858-3300
c) 利用目的: お問い合わせの内容に回答するために利用します。
d) お客様の個人情報の利用目的の通知、開示、内容の訂正、追加又は削除、
  お客様相談窓口: CS本部 企画部 
  TEL: 03-6858-3300 FAX: 03-6858-3301  E-mail: [email protected]
e) お客様のお名前、電話番号のご記入がない場合は、お問い合わせに回答することができません。